Job Title: Business Development Manager – Merchant Acquiring
Job Purpose
The Business Development Manager – Merchant Acquiring will lead strategic initiatives and manage relationships with merchant partners to drive business growth and optimize merchant performance. The role involves close collaboration with internal teams to develop and implement solutions that enhance merchant value, leveraging market insights while ensuring high levels of service quality and merchant satisfaction.
Roles and Responsibilities
Merchant Relationship Management
- Develop, maintain, and strengthen relationships with key merchant partners
- Act as the primary point of contact for assigned merchants, ensuring strong engagement and satisfaction
Business Development
- Identify and pursue new business opportunities to expand the merchant portfolio
- Proactively source and onboard potential merchant partners aligned with business objectives
Strategic Planning
- Develop and execute strategies to support merchant acquisition, retention, and overall revenue growth
- Align merchant strategies with organizational goals and market dynamics
Performance Analysis
- Monitor and analyze merchant performance data
- Provide actionable insights and recommendations to merchants to drive growth and operational improvement
Cross-functional Collaboration
- Work closely with internal teams including Marketing, Product, Operations, and Customer Support
- Deliver customized solutions and services that address merchant needs
Negotiation and Contract Management
- Lead and manage merchant contract negotiations
- Ensure all agreements comply with business objectives, policies, and commercial terms
Training and Support
- Provide training, guidance, and ongoing support to merchants on systems, tools, and best practices
- Enhance merchant capability to maximize product and service utilization
Market Intelligence
- Stay informed on industry trends, competitor activities, regulatory developments, and customer preferences
- Translate market insights into actionable business strategies
Problem Solving
- Act as a primary escalation point for merchant issues
- Resolve concerns promptly to maintain strong and sustainable partnerships
Reporting and Documentation
- Maintain accurate records of merchant activities, contracts, performance metrics, and partnership progress
- Prepare periodic reports for management review
Decision-Making Mandate
Subject to approval from the Line Manager, the Business Development Manager – Merchant Acquiring is empowered to make decisions in the following areas:
Merchant Onboarding Strategy
- Decision: Define onboarding processes and criteria for new merchants
- Rationale: Assess merchant business models, product offerings, and platform compatibility to prioritize merchant types, streamline onboarding, and introduce tools that improve integration efficiency
Merchant Segmentation and Prioritization
- Decision: Determine priority merchant segments based on growth potential, market trends, and strategic goals
- Rationale: Segment merchants by industry, revenue size, or geographic location to focus resources on high-value opportunities and drive sustainable growth
Contract Negotiations
- Decision: Negotiate pricing structures, commercial terms, and contractual conditions with merchants
- Rationale: Balance profitability and competitiveness by setting commission rates, service fees, incentives, and payment terms aligned with business objectives
Performance Metrics and KPIs
- Decision: Define and monitor key performance indicators for merchant evaluation
- Rationale: Select KPIs such as transaction volumes, revenue contribution, growth rates, and service utilization to assess merchant performance and guide strategic decisions
