Restaurant Supervisor

Job Description

Mount Meru Hotel is a well-known hospitality establishment in Arusha that provides premium accommodation, dining, and conference services. The hotel is committed to delivering high service standards, efficient operations, and excellent guest experiences across all departments.

The Restaurant Supervisor role within the Food & Beverage department is a leadership position responsible for overseeing daily restaurant operations. The role focuses on ensuring high-quality service delivery, supervising staff performance, coordinating with kitchen teams, and maintaining strong customer satisfaction standards.

Responsibilities
The Restaurant Supervisor is responsible for ensuring smooth restaurant operations by supervising staff, maintaining service quality, and coordinating effectively between kitchen and front-of-house teams. The role also involves staff training, guest service management, and ensuring operational efficiency during service periods.

• Supervise restaurant staff to ensure high-quality food and beverage service
• Monitor and maintain service standards across all restaurant operations
• Address and resolve guest complaints promptly and professionally
• Coordinate with kitchen teams to ensure timely and accurate order delivery
• Train, mentor, and guide restaurant staff on service procedures and hospitality standards
• Monitor staff performance and provide feedback for improvement
• Ensure smooth daily operations during peak and off-peak service hours
• Maintain cleanliness, organization, and compliance with hygiene standards in the restaurant
• Support scheduling and coordination of restaurant staff shifts
• Ensure guest satisfaction and uphold the hotel’s service quality standards

Qualification

Candidates applying for this role should possess relevant academic qualifications and experience in food and beverage service or hospitality management. The ideal candidate should demonstrate strong leadership abilities, excellent communication skills, and a strong focus on customer service.

• Relevant Diploma, Advanced Diploma, Bachelor’s Degree, or professional qualification in Hospitality Management, Food and Beverage Service, Tourism, or related field
• Minimum of two (2) to five (5) years of experience in a reputable hotel, lodge, or restaurant
• Previous supervisory or team leadership experience will be an added advantage
• Excellent communication and interpersonal skills
• Strong customer service orientation
• Ability to work effectively in a fast-paced environment
• Knowledge of hospitality industry standards and procedures
• Fluency in English language communication
• Knowledge of additional languages will be an added advantage
• Computer literacy and familiarity with restaurant management systems will be an advantage
• Strong leadership, problem-solving, and organizational skills

How to Apply

Interested candidates are invited to attend walk-in interviews at Mount Meru Hotel in Arusha. Applicants should bring all required documents to support the recruitment process.

• Interview Date: Sunday, 28 June 2026
• Interview Time: 9:00 A.M. to 4:00 P.M.
• Venue: Mount Meru Hotel, Arusha
• Bring an updated CV, cover/application letter indicating the position applied for, copies of academic and professional certificates, and contact details of at least two professional referees

Conclusion

The Restaurant Supervisor role offers a strong career development opportunity within the hospitality industry. It provides hands-on leadership experience in restaurant operations, staff management, and guest service excellence. With continued growth and experience, successful candidates may advance to positions such as Food & Beverage Manager, Restaurant Manager, Operations Manager, or other senior leadership roles within the hospitality sector.