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An individual or company that offers expert maintenance and repair services for commercial or industrial property is known as a service manager.
For routine upkeep and repairs, property owners usually employ service managers.
In order to fix a leaky roof, remove snow in the winter, or maintain boilers, property owners can hire service managers.
In addition to managing all correspondence with the property owner, service managers conduct routine inspections.
In addition, service managers collaborate with contractors to carry out repairs and organize the necessary work on the property.
Service managers may counsel property owners about prospective modifications that could be made to the property.
Additionally, they could check the property for damage while
Job Brief:
We are searching for a service manager that can oversee a group of service experts and deliver exceptional customer service. The ideal applicant will be able to offer staff members opportunities for training and development and will have expertise leading a group of customer service agents. The service manager will be in charge of making sure that clients are happy with the quality of service they receive and that customer service objectives are fulfilled.
Service Manager Duties:
- Organize the operations of the technicians and staff in the service department, as well as the technicians’ interactions with outside suppliers.
- Ensure a productive, upbeat workplace that supports the accomplishment of company objectives.
- Assess, instruct, and oversee technicians
- Examine possible construction-related problems
- Supervise the equipment and technician scheduling and planning.
- Examine, accept, and put into practice suggestions for improvement
Service Manager Responsibilities:
- Create and suggest plans to increase revenue, market share, and clientele.
- Create, put into use, and enhance service management systems
- Create, market, and implement customer strategies to meet sales, profit, market share, and business plan goals.
- Establish and put into effect rules, processes, and service standards.
- Employ, educate, and promote a service team culture.
- Address client concerns and grievances
Requirements And Skills:
- A bachelor’s degree or its equivalent in a relevant field
- Five years or more of demonstrated service operations experience
- Strong managerial abilities, such as the capacity to inspire and grow a team
- Outstanding writing and verbal communication abilities
- Strong focus on providing client service.
How to apply:
Please check specific job advert as per company or institution released and follow instruction careful.
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