General Manager

Job Description

Hakuna Matata Bookings Limited is a hospitality and tourism company operating premium accommodation facilities in Tanzania. Through properties such as Manyara Best View Lodge, the company is committed to delivering exceptional guest experiences, maintaining high service standards, and providing memorable hospitality services in one of the country’s most attractive tourism destinations.

The General Manager position at Manyara Best View Lodge is a senior leadership role responsible for overseeing the day-to-day operations of the lodge. The role combines guest relations, operational management, staff leadership, quality assurance, inventory control, and administrative oversight to ensure the lodge operates efficiently while delivering outstanding guest satisfaction and maintaining high hospitality standards.

Responsibilities

• Welcome guests and conduct lodge briefings upon arrival
• Actively host guests during meal times and ensure a memorable guest experience
• Resolve guest complaints promptly and professionally
• Conduct daily inspections of housekeeping standards and public areas
• Monitor table setups and ensure high service quality standards
• Ensure kitchen food hygiene and cleanliness standards are maintained
• Review daily operational reports and guest day sheets
• Verify guest itineraries, dietary requirements, and allergy information
• Monitor and record additional revenue generated from shop, bar, and spa services
• Support and coordinate activities across all lodge departments
• Enforce staff dress code and workplace standards
• Manage staff leave schedules and workforce planning
• Conduct biannual staff performance appraisals
• Oversee weekly food and beverage ordering processes
• Ensure compliance with approved kitchen recipes and food preparation standards
• Conduct monthly inventory stock takes and stock control activities
• Maintain up-to-date staff certifications, including first aid, fire safety, and food handling certificates
• Ensure all guests complete and sign required arrival waivers
• Monitor property maintenance issues and ensure accurate reporting

Qualification required

• Proven experience in lodge management or high-end hospitality operations
• Strong understanding of hospitality service standards and guest relations
• Ability to work flexible shifts within a demanding 24-hour lodge environment
• Exceptional relationship-building and interpersonal skills
• Strong attention to detail and quality control
• Excellent verbal and written communication skills
• High emotional intelligence and problem-solving ability
• Strong leadership and team management skills
• Ability to manage multiple operational functions simultaneously
• Strong administrative and organizational skills
• Experience in inventory management and stock control
• High level of accountability and professionalism
• Ability to oversee property maintenance reporting and operational compliance

How to Apply
Interested candidates should submit their application via email to [email protected]. The email subject line should be clearly stated as: “General Manager Application”. Applications must be submitted before 22 June, 2026.

Conclusion
The General Manager role at Manyara Best View Lodge offers an excellent opportunity for an experienced hospitality professional to lead a premium lodge operation. The position is ideal for candidates with strong leadership abilities, exceptional guest service skills, and a proven track record in managing high-end hospitality establishments while maintaining operational excellence and outstanding customer satisfaction.