People and Culture Coordinator

Job Description

The People and Culture Coordinator role at Four Seasons Hotels and Resorts is a mid-level HR operations position focused on managing the day-to-day employee experience, HR administration, and employee relations within a luxury hotel environment in Arusha (Serengeti operations). It combines traditional HR functions with strong emphasis on hospitality service standards, employee wellbeing, and compliance in a remote lodge setting.

In practical terms, this role supports the entire employee lifecycle—from recruitment and onboarding to engagement, payroll support, and exit processes—while also ensuring that staff working in a high-end hospitality environment are well supported, properly managed, and aligned with company standards. Because it is in a remote lodge context, the role also includes logistics such as staff housing, transport coordination, and welfare management.

Key responsibilities:

• Support employee relations processes including grievances, disciplinary cases, counseling, and investigations.
• Maintain HR records and ensure accurate updates in systems like Workday and Aruti.
• Assist with recruitment activities such as job postings, interviews, onboarding, and probation tracking.
• Support payroll preparation by verifying attendance, leave records, overtime, and employee changes.
• Coordinate employee engagement programs, recognition activities, and internal communications.
• Manage employee housing administration, including allocations, check-ins, and inspections.
• Support staff transport arrangements and welfare logistics in the lodge environment.
• Ensure compliance with labor laws, internal policies, and hospitality HR standards.
• Generate HR reports and assist in HR data analysis and documentation.
• Maintain confidentiality of sensitive employee information at all times.

Requirements:

• Degree or diploma in Human Resources, Business Administration, or related field.
• 1–2 years of HR or employee relations experience, preferably in hospitality.
• Knowledge of Tanzanian labor laws and HR practices.
• Strong organizational, communication, and interpersonal skills.
• Experience with HR systems (Workday, Aruti) is an advantage.
• Ability to work in remote operational environments.
• Strong confidentiality and professional judgment.

In summary, this is a hospitality HR operations role focused on managing employee experience, HR administration, and workforce logistics in a high-standard luxury lodge environment.