Officer – Branch Coordination & Quality Control

Job Description

Mwanga Hakika Bank is seeking a qualified and detail-oriented Officer – Branch Coordination & Quality Control to support the bank’s internal control framework and strengthen operational compliance across branch and Head Office functions. The role is responsible for conducting control reviews, monitoring operational processes, ensuring adherence to regulatory requirements, and promoting a strong risk and compliance culture throughout the organization.

The successful candidate will work closely with Operations, Risk, Compliance, and Audit teams to identify control gaps, monitor corrective actions, review branch activities, and support the implementation of effective internal controls. This position offers an excellent opportunity for recent graduates or early-career banking professionals looking to build expertise in banking operations, risk management, compliance, and quality control.

Responsibilities

• Review areas identified in the Branch & Head Office Control Checklist and report findings.
• Conduct daily reviews of branch General Ledger (G/L) accounts and assist in resolving exceptions.
• Monitor timely submission of operational returns to regulators and authorities.
• Monitor Vault and ATM limits daily and escalate deviations immediately.
• Participate in branch visits and physical control reviews.
• Review daily branch compliance reports and escalate significant issues.
• Follow up and monitor reconciliations under the Operations Department.
• Support engagement with Risk and Compliance teams on regulatory matters.
• Follow up closure of audit, risk, and compliance findings.
• Review customer onboarding activities to ensure compliance with policies and procedures.
• Maintain records of control reviews, findings, exceptions, and corrective actions.
• Prepare reports and provide updates to management.
• Perform additional duties assigned by management.

Qualifications

• First University Degree in Business-related studies.
• 0–1 year experience in a banking operations environment (Branch and/or Head Office).
• Knowledge of banking operations.
• Understanding of branch and centralized banking processes.
• Basic knowledge of banking regulations and compliance requirements.
• Risk and compliance awareness.
• Strong attention to detail.
• Report-writing skills.
• Good analytical and problem-solving abilities.
• Compliance and risk awareness.
• Banking operations knowledge.
• Ability to follow procedures accurately.

General Requirements

• Strong organizational and documentation skills.
• Ability to identify and escalate operational risks promptly.
• Good communication and stakeholder coordination skills.
• High level of integrity, professionalism, and accountability.
• Ability to work independently and as part of a team.
• Commitment to maintaining operational excellence and regulatory compliance.
• Willingness to learn and develop within the banking sector.

Interested candidates should apply through the Mwanga Hakika Bank Careers Portal before 19 June 2026.